1. Supplier identification
www.FairKindChild.co.uk is a site owned and operated by FairKind Ltd, T/A FairKind Child.
Company Number: 11041709
Registered Office: 3 Mews House, Roffey Park, Forest Road, Horsham, West Sussex RH12 4TD
The business correspondance and trading address is:
FairKind Child, 26 Piries Place, Horsham, West Sussex, RH12 1EH
Our payment gateways are Stripe and PayPal. This accepts payments by the following methods:
- Credit Card
- Debit Card
Items will be dispatched once we receive cleared payment.
***COVID LOCKDOWN UPDATE With Effect from 5th January 2021***
Our Horsham shop is now closed for the duration of the National Lockdown.
We will continue operating as an online shop, with postal services across the UK and weekly local delivery for our Horsham & Crawley cutsomers.
Click & Collect is also available by arrangement. Once you place an order for click & collect, we will contact you to arrange a 1 hour collection slot that suits you. Collection slots will be available between 10am – 4pm Monday – Saturday.
Please allow up to a week for postal & local delivery orders to be despatched during these exceptionally challenging times.
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Postage is not included in the purchase price, unless you exceed the minimum spend requirement of £40 to qualify for free delivery. Free delivery is available to Mainland UK customers only. Please contact us for delivery to Scottish Highlands and British Isles.
We post online orders on Tuesdays & Thursdays, excluding public holidays. If you need your order despatched urgently please get it touch before you complete your purchase.
Orders are sent via 2nd class recorded mail to UK customers unless otherwise stated, delivery typically takes 2-3 working days once items are dispatched.
- Large/heavy orders will be sent by courier – delivery typically takes 2-3 working days once items are dispatched.
- For postage of large/heavy items to islands and highlands please contact us for prices.
- Orders placed after 12pm on Friday will be dispatched on the following Tuesday.
If you need your purchase urgently, please contact us via email to request a faster delivery delivery (additional postage charges will be applicable).
Postage outside the United Kingdom
We are currently restricting our online order service to UK customers only. If you would like to place an order for international delivery, please email us at firstname.lastname@example.org
Please contact us before sending any packages back to us to inform us of your intentions.
Should you decide you do not wish to keep an item purchased from us, we are happy to accept refunds provided they are returned to us within 28 days and in brand new condition with all packaging and instructions intact. A deduction will be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop. Should the item show signs of use we can not accept it as a return unless there is a fault. This does not affect your statutory rights. All items must be returned in their original packaging and in new unused condition for a full refund to the value of the item, excluding postage and packaging. The cost of return postage and packaging is the responsibility of the customer.
Faulty or damaged goods must be returned to us within 14 days of receipt. On inspection of the goods to identify if it is a manufacturing fault we will issue an exchange or full refund. Normal wear and tear is not considered to be a manufacturing fault. Return postage costs will be reimbursed in cases of return due to faulty items only. In the case of damage in transit, please retain all packaging to enable us to claim from the postal service. Please ensure that you include all your details and preferably original receipt with your return. We strongly advise that any returns are sent to us via Special Delivery or Recorded Delivery, as we cannot be held liable for articles lost in transit.
Please contact us for details of address for returns.
5. Right to cancel
All customers have the right to cancel their orders under the The Distance Selling Regulations which gives consumers extra protection when buying online. Specific legislation here that applies is regulation of The Distance Selling Regulations.
You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.
You will not have any right to cancel a purchase for the supply of any of the following goods:
- for the supply of goods the price of which is dependent on fluctuations in the financial market which cannot be controlled by the retailer.
- for the supply of good made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
- for the supply of audio or video recordings or computer software if they are unsealed by you.
- for the supply of newspapers, periodicals or magazines.
- for gaming, betting or lottery services.
We reserve the right to change our prices at any time. Please note all prices quoted are in GBP and exclude postage and packaging.
Every effort is made to ensure that prices shown on our website are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund or re-credit you for any sum that has been paid by you or debited from your credit card.
The website is owned by Patricia Fitzroy and the data controller is Woo Commerce.
Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment.
Cookies & monitoring
- Strictly necessary cookies – These are cookies that are essential to the operation of our website.
- Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors to our website.
- Functionality cookies – These cookies are used to recognise you when you return to our website.
- Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.
We monitor traffic to our site through Google Analytics and collect the following information:
- The IP address of your computer.
- The referring website from which you have got to our website from.
The reasons for this are:
- To make ongoing improvements to our website based on this data.
- To see our most popular sources of business.
Disclosure of personal data
It is our policy never to sell on your personal details to any other organization, this includes your name, postal or e-mail addresses and the details submitted on the order form.
We may disclose your personal data in cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.
We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.
If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data which may hold or process about you.
All notices you send us must be sent to the contact details on our website. We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.
These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.